Table of Contents

Logging In With Your EP Account

Jennifer Sneider Updated by Jennifer Sneider

As part of Entertainment Partners, SyncOnSet integrated into the single sign-on for all EP products. We require an EP account to log in to both our web app and mobile app.

Using your EP Account on the Website

Note: If you're a registered user with SyncOnSet/AssetHub and do not have an EP account, you must register for an EP account before you can log in. Registration can be completed at https://my.ep.com/. See Register for an EP Account for more details.

After this is complete, subsequent logins follow the steps for Log In With Your EP account.

If you're a registered user with SyncOnSet and already have a EP account with the same email address that you use to access another EP product, such as SmartTime, SmartStart, or Scenechronize, follow the instructions below to link your existing EP account to your existing SyncOnSet account. You only need to do this once. For the smoothest experience, we recommend doing these steps in an incognito Chrome window. To open an incognito window in Chrome, from the Chrome menu, click File then New Incognito Window. After this is complete, subsequent logins follow the steps for Log In With Your EP account.

Warning: If your SyncOnSet login email is different from your existing EP account, they cannot be linked. You can either have 2 EP accounts (one to log in to SyncOnSet and one for your other EP products) or you can ask the Department Head(s) on your SyncOnSet productions to add your other email address so you can access all products with one email login.

If you choose to have 2 EP accounts, you will need to claim an EP account for the email you’re using for SyncOnSet using the steps above.
  1. Click Login on the top right of the SyncOnSet home page.
  2. Click Log In on the login landing page.
  3. Enter your email address and click Continue.
  4. Enter your EP account password and click Sign In.
  5. You will be sent an email to the address you entered. Open the email and click the link to verify your email and link your EP account. You must open the link in the same browser used when you logged in to your account in step 1 in order to be automatically redirected to the login page at the end of the process.
  6. Go to the new link and click Login.

Log In With Your EP Account

If you have already claimed and/or linked your EP Account with steps above, follow these instructions to log in.

  1. Click Login on the top right of the SyncOnSet home page.
  2. Click Log In on the login landing page.
  3. Enter your email address and click Continue.
  4. Enter your password and click Sign In.
  5. Authenticate with your chosen authentication method.
  6. On the Welcome Back page, click Continue.

Register for a New SyncOnSet Account

You must register for a new SyncOnSet account on the SyncOnSet website. If you already have an EP account with the same email address you are registering for SyncOnSet, your EP account will automatically link to your SyncOnSet account.

If you do not yet have an EP account, registering for SyncOnSet will automatically create one.

Warning: When you register a new SyncOnSet account, you are automatically logged in to SyncOnSet. If you are looking to access AssetHub, you must activate your AssetHub account and log in with your credentials at assets.synconset.com.

Register for a SyncOnSet Account Without an Existing EP Account

  1. Click Register at the top of the SyncOnSet home page.
    1. If you accidentally click Login on the home page, click Register here on the login landing page.
  2. Enter your information in all the fields as specified. All fields are required. After this is complete, click Continue.
  3. On the Welcome to SyncOnSet page, enter your email address and click Continue.
  4. Check your email for a verification code. Enter the code and click Verify.
    1. Click Resend verification code if you did not receive a code or if your code is not accepted.
  5. Create a password for your EP account, and confirm it in the second box. The password must be a minimum of 9 characters, and include 1 uppercase and 1 lowercase letter, 1 number, 1 special character, and cannot contain more than 3 sequential characters (1234, abcd, etc.). Click Continue.
  6. Enter your phone number. If needed, click the Country Code dropdown to the left of the text box to select the Country Code for your country. Click Verify.
  7. Read through the Terms and Conditions and click Continue to accept them.
  8. You will be sent a text message with a 6-digit one-time passcode. Enter the code and click Verify. If needed, you can resend the code after 45 seconds.
  9. On the Congrats page, click Continue.
  10. Input your email, EP password, authenticate and click Continue to log in to your My Productions page.

Register for a SyncOnSet Account With an Existing EP Account

You must register for SyncOnSet with the same email you use for your EP account to automatically link them.

  1. Click Register at the top of the SyncOnSet home page.
    1. If you accidentally click Login on the home page, click Register here on the login landing page.
  2. Enter your information in all the fields as specified. All fields are required. After this is complete, click Continue.
  3. Open the email you are sent and click the link to link your EP account. You must open the link in the same browser used when you registered your account.
  4. Click Login.
  5. Input your email address and click Continue.
  6. Input your EP password and click Sign In.
  7. Authenticate using your chosen authentication method to log in to your My Productions page.

Related Articles: Multi-Factor Authentication, Register for SyncOnSet, [Mobile] Logging In With Your EP Account, [AssetHub] Logging In With Your EP Account, [Webinar] Logging In With Your EP Account, Login Issues on the Website

How did we do?

Register for SyncOnSet

Contact