Table of Contents

AssetHub FAQs

Jennifer Sneider Updated by Jennifer Sneider

How do I add users to a Project in AssetHub?

You can add Project users to AssetHub if you're a Studio Manager or a Series/Feature Owner:

  • Log in to your Project
  • Click Team on the top navigation bar
  • Click the orange (+) button
  • Enter and confirm the user's email and role
  • Set their permissions
  • Click Save

To learn more about adding users and managing permissions, check out this article!


Where are my Assets?

If you are unable to see any Assets on the Asset Index in AssetHub, this likely means that you haven't yet reconciled the Transactions to turn them into Assets. All unreconciled Assets can be found on the Transactions Index.  You will need to reconcile these Transactions, which will then move them to the Asset Index.

If you have already reconciled your Transactions and don’t see your Assets on the Asset Index, you might be working on a Series/Feature that includes multiple Projects. Click the Caret at the top left of the page to open the filter menu. Check the box in line with your desired Project(s) to view the Assets.


What do I do with these Transactions?

You can think of your Transactions list as a to-do list. These are all items that need to be reconciled into Assets

To reconcile a Transaction, you can either create a new Asset, match it to an existing Asset, or match it to existing Crew Tools Inventory.

To create a new Asset:

  • Click a Transaction
  • Select Create New
  • Choose a Disposition and input any other required information
  • Click Save

To match it to an existing Asset:

  • Click a Transaction
  • Select Match - Existing Asset(s)
  • Use the search bar/filter options on the next page to search for an existing Asset
  • Checkmark the box next to the Asset when you find it

To match it to existing Crew Tools Inventory:

  • Click a Transaction
  • Select Match - SyncOnSet Crew Tools Inventory
  • Use the search bar/filter options on the next page to search for the Inventory  
  • Checkmark the box next to the Inventory 
  • Click Match

Once reconciled, you'll be able to find them under the Assets tab! 


There are some negative Transactions in my list. What am I supposed to do with them?

Negative Transactions in AssetHub indicate that you have returns that need to be reconciled. To reconcile returns:

  • Check the box in line with the negative Transaction
  • Find the Transaction with the matching positive value and check the box in line with it
  • Click Bulk Reconcile > Create 1 Asset
  • Set the Disposition as "Returned"
  • Click Create Asset

Check out this Help Article on Handling Returns for more details and an image to guide you! 


There are Transactions on my list that shouldn’t be Assets. What do I do with them?

Transactions can be excluded if they aren't going to be reconciled as Assets. To exclude a Transaction:

  • Check the box in line with the Transaction
  • Click Add/Update
  • Click Move to Excluded

These Transactions can be found under the Excluded tab at the top of the Transactions Index.

Excluded Transactions can always be moved back to the Transactions list:

  • Check the box in line with the excluded Transaction
  • Click Add/Update
  • Click Move Out of Excluded 

Where can I find Inventory I exported from SyncOnSet? I don't see it on the Assets page.

To find your exported Inventory from SyncOnSet in AssetHub:

  • Click Assets in the top navigation bar
  • Click the For Review tab 

From this page, you can:

Match the Inventory to Transactions

Accept the Inventory as Assets


How do I attach a photo to an Asset?

To attach a photo to an Asset on the Asset Index:

  • Click the (+) or existing photo (if there is one) in the Photos column.
  • In the pop-up window, click Choose.
  • Select the photo(s) from your files and click Upload.

Check out this article for more ways to attach photos to your Assets!


How do I run Asset reports in AssetHub?

To run a Report in AssetHub:

  • Click Assets on the top navigation bar 
  • Click the Choose Columns button to select the columns you'd like visible on the report
  • Filter and select the Assets you want to see on the Report
  • Click Export 
  • Select CSV, PDF, or Asset Page(s) 

Check out this article for more details: Running Reports (Asset Pages, CSV, PDF, Asset Disposition Report)


How do I create a Group and add Assets to it?

Adding Assets to Groups is a useful way to organize your Assets in AssetHub. To create a new Group in AssetHub:

  • Check the boxes in line with the Assets you want to add to the Group
  • Click Add/Update
  • Click Add Groups
  • Enter the name of the new Group
  • Hit Enter/Return on your keyboard 
  • Click Save

Check out this article on Managing Groups for more information.


How do I create a new Storage Location?

If you're working in AssetHub and you don't see a Storage Location to assign to your Assets, you can create a new one

  • Click Storage on the top navigation bar
  • Click the orange (+) button 
  • Enter the name of your new Storage Location
  • Click Save

Check out this article on Creating Storage Locations and Sub Locations for more information.


How do I contact support?

You can contact us by clicking the chat bubble while logged into the web app, email us at support@synconset.com, or call us at +1-800-470-7962 or +1-310-451-1792. Support is open Monday - Friday from 6am - 6pm Pacific Time (1pm - 1am UTC).

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