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Cannot Edit Production

Hanna Lee Updated by Hanna Lee

If you cannot make edits to your production, you are most likely a 'Read Only' user, have limited permissions to edit Scenes and Characters, or have an expired subscription. 

Permission Issues

Read Only User

When Department Heads add users to a production, they have the option to give 'Read Only' access. This means that a particular user can view a production, but cannot make any updates to the production such as uploading photos or editing notes. 

To check a user's editing status:

  1. Click the Access Menu/Add Users icon in the top right corner.
  1. Click Details under your department.
  1. Scroll down the page and see if the user is listed on the Read Only Users table.
Note: In order to receive editing access, contact your Department Head and ask them to edit your Read Only permissions to NO. 

Limited Permissions

Department Heads can provide a user with editing access while restricting the ability to edit Scenes and Characters. If a user does not have this permission, you will see a red X in line with their name in the Edit Scenes & Characters column of the Access Menu.

Note: In order to receive editing access, contact your Department Head and ask them to edit your permissions. 

Updating Permissions 

The Department Head can follow these steps to edit permissions for each user in the department: 

  1. Click the Access Menu/Add Users icon in the top right corner.
  1. Click Details under your department.
  1. Click the Pencil icon in line with a specific user.
  2. To give full editing access, select No for 'Read Only' and Yes for 'Edit Scenes and Characters'.

Expired Subscription

If your production's subscription has expired, the account goes into Read Only mode for all users. While you will still be able to view data and run reports, you will no longer see Add or Edit buttons or be able to alter data.

To check your subscription's end date, click the production title at the top of the page to go to the Production Homepage.

If your subscription has expired but you still need edit access, please contact Accounts at accounts@synconset.com or Support via live chat or support@synconset.com.

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