Viewing Multiple Episodes
Episodics: Traditional vs. Like a Feature
Season Data Transfer
Logging In With Your EP Account
Register for SyncOnSet
Creating a Production and Initial Script Breakdown
Revising a Script
Accessing My Productions
Production Homepage Overview
Multi-Factor Authentication (MFA)
Managing Users and Permissions
Working on a Shared Breakdown
Lite Plan for Features
Crew Tools Best Practices for COVID Compliance
The New and Improved Crew Tools
Scene Index Overview
Customizing the Scene Index
Managing Script Locations
Adding and Updating Shoot Dates
Scene View Overview
Adding Characters to a Scene
Customizing the Inventory Index
Adding and Deleting Inventory
The New and Improved Inventory
Tracking Assets in Continuity
Characters and Sets
Character Index Overview
Character View Overview
Principal Characters with Multiple Numbers
Adding and Removing Background
Adding and Removing Principal Characters
Linking and Merging Characters
Deleting a Character
Set Index Overview
Set View Overview
Adding and Removing Sets
Changes and Looks
The New and Improved Changes and Looks
Building a Change
Adding and Removing Changes
Editing and Inserting Changes
Bag Tags/Change Labels
Building Looks for HMU
Adding and Removing Looks
Actor Index Overview
Creating Actors and Assigning Actors to Characters
Actor View Overview
The New and Improved Actors
Uploading and Tagging Photos
Sorting and Filtering the Gallery
Printing & Sharing Photos
Wrap, Continuity Book, and Reports
[Mobile] Logging In With Your EP Account
What's New in 5.5.0?
[Mobile] Home Page
[Mobile] App Settings
[Mobile] Multi-Department View
[Mobile] Universal Search
[Mobile] Switching Productions and Multi-Episode View
[Mobile] Adding Notes
The New and Improved Mobile App
Mobile App Overview
[Mobile] Upgrading to SyncOnSet 5.0
[Mobile] Inventory Overview
[Mobile] Character Closets
[Mobile] The New and Improved Inventory
[Mobile] Managing Inventory
[Mobile] Adding and Removing Inventory
Characters + Sets
[Mobile] Character View Overview
[Mobile] Viewing Characters by Scene
[Mobile] Sets Overview
[Mobile] Viewing Sets by Scene
Changes & Looks
[Mobile] Adding and Removing Changes
[Mobile] Building A Change
[Mobile] Adding and Removing Looks
[Mobile] Building Looks for HMU
The New and Improved Changes and Looks for Mobile
Budgeting and Money Tracking
Creating an Amort Episode
Budgeting for Costume
Budgeting for Miscellaneous
Budgeting for Props
Budgeting for Set Dec
Budget and Money Tracking Best Practices
Login Issues on the Mobile App
Login Issues on the Website
Cannot Edit Production
Scenes/Characters Missing After Breakdown
Unable to Sync
Miscellaneous Groups Don’t Match
Bag Tag Printing Skips Labels
Reports Skipping Pages
Editing the Name of a Script Revision
Web Browser is Slow
Creating Assets by Exporting Inventory from SyncOnSet Crew Tools
Creating Assets Manually
Creating Assets with Asset Import
Reconciling Single Transactions as Assets
Reconciling Journal Entries
Bulk Reconciling Transactions
Adding Photos to an Asset
Uploading Documents to an Asset
Choosing the Correct Disposition
Creating Storage Locations and Sub Locations
Running Reports (Asset Pages, CSV, PDF, Asset Disposition Report)
Requests and Approvals
Creating, Editing, and Deleting Characters and Sets
Moving Assets Within AssetHub
Accessing AssetHub on a Mobile Device
Searching and Filtering Assets
AssetHub Best Practices for COVID Compliance
Using Barcodes with Assets
Features and Series
Exporting Asset Reports from SmartAccounting
Exporting Asset Reports from Global Vista
Exporting Asset Reports from PSL
Adding Project Users and Managing Permissions
User Permission Levels
Studios and Divisions
Creating Division Assets
Adding Studio Users and Managing Permissions
Customizing Fields Within Departments
All Crew Tools Webinars
Crew Tools for Production Coordinators
Introduction to Crew Tools Continuity Web: Script Breakdown, Revisions, Linking and Deleting Characters
Advanced Crew Tools: Best Practices & Pro Tips
Crew Tools Continuity for Episodic Teams: Block Shooting & Cross-boarding, Characters, Actors, and Inventory
SyncOnSet 5.0 Mobile App: Navigation, Uploading and Tagging Photos
Crew Tools Continuity Hair & Makeup
Crew Tools Continuity for Set Dec: Using the Mobile App
Budgeting & Money Tracking for Costumes
Budgeting & Money Tracking for Set Dec
Crew Tools for Episodics: Season Data Transfer
Crew Tools for Props: Introduction to Continuity & Budgeting (Web)
Transitioning to SyncOnSet 5.0 Mobile
Crew Tools for Costumes: Adding Inventory, Changes, and Photos in Continuity Web
Crew Tools for Students: Intro to Continuity Web
Crew Tools Continuity Web: Production-Wide Account Basics
All AssetHub Webinars
Introduction to AssetHub 4.0: Demo
AssetHub: Managing Permissions & Adding Team Members
AssetHub: Managing Journal Entries, Returns, Merging, and Bulk Updating
Exporting Inventory from Crew Tools to AssetHub
Webinars for Costume
Webinars for Hair and Makeup
Webinars for Props
Webinars for Set Dec
[Webinar] Logging In With Your EP Account
[Webinar] Setting Up Multi-Factor Authentication (MFA) With Your EP Account
Updated by Jennifer Sneider
If you have trouble accessing the SyncOnSet website, it is likely due to one of the issues listed below.
If you cannot remember your password, click Forgot Password? to have a reset link emailed to you.
Click the link provided in the email to reset your password.
Your new password must be a minimum of nine characters, including at least one uppercase letter, one lowercase letter, one number, and one special character. Additionally, the new password needs to be different from your last eighteen EP account passwords.
If you enter an incorrect password ten times in a row, you are locked out of your account for 30 minutes for security purposes.
To bypass the lockout, you can reset your EP password.
Clear Browser Cache
If you experience problems on the website (such as a mostly white screen with unresponsive icons or navigation bar) or keep getting logged out, clear your browser cache.
Instructions for clearing cache in Chrome, Safari, and Firefox are below. Please be aware that clearing your cookies and cache might log you out of sites you are logged into.
- Click Chrome in the browser menu.
- Click Clear Browsing Data and a new tab opens.
- In the new tab, make sure to check the box next to Cached images and files.
- Click Clear Data.
- Click Safari in the browser menu.
- Click Preferences and a new window opens.
- In the new window, click Privacy.
- Click Manage Website Data.
- Click Remove All.
- Click Remove Now in the confirmation window.
- Click Firefox in the browser menu.
- Click Preferences and a new tab opens.
- Click the Lock icon to open the Privacy & Security Panel.
- In the Cookies and Site Data section, click Clear Data.
- Remove the checkmark in front of Cookies and Site Data.
- With the Cached Web Content box checked, click Clear.
Too Many Simultaneous Logins
Most productions limit users to a maximum of three simultaneous sessions, although some studios set lower limits. If your account is logged in on multiple browsers or devices at once, a new login past the maximum limit logs out the other sessions.