Viewing Multiple Episodes
Episodics: Traditional vs. Like a Feature
Season Data Transfer
Logging In With Your EP Account
Register for SyncOnSet
Creating a Production and Initial Script Breakdown
Revising a Script
Accessing My Productions
Production Homepage Overview
Multi-Factor Authentication (MFA)
Managing Users and Permissions
Working on a Shared Breakdown
Lite Plan for Features
Crew Tools Best Practices for COVID Compliance
The New and Improved Crew Tools
Scene Index Overview
Customizing the Scene Index
Managing Script Locations
Adding and Updating Shoot Dates
Scene View Overview
Adding Characters to a Scene
Customizing the Inventory Index
Adding and Deleting Inventory
The New and Improved Inventory
Tracking Assets in Continuity
Characters and Sets
Character Index Overview
Character View Overview
Principal Characters with Multiple Numbers
Adding and Removing Background
Adding and Removing Principal Characters
Linking and Merging Characters
Deleting a Character
Set Index Overview
Set View Overview
Adding and Removing Sets
Changes and Looks
The New and Improved Changes and Looks
Building a Change
Adding and Removing Changes
Editing and Inserting Changes
Bag Tags/Change Labels
Building Looks for HMU
Adding and Removing Looks
Actor Index Overview
Creating Actors and Assigning Actors to Characters
Actor View Overview
The New and Improved Actors
Uploading and Tagging Photos
Sorting and Filtering the Gallery
Printing & Sharing Photos
Wrap, Continuity Book, and Reports
[Mobile] Logging In With Your EP Account
What's New in 5.5.0?
[Mobile] Home Page
[Mobile] App Settings
[Mobile] Multi-Department View
[Mobile] Universal Search
[Mobile] Switching Productions and Multi-Episode View
[Mobile] Adding Notes
The New and Improved Mobile App
Mobile App Overview
[Mobile] Upgrading to SyncOnSet 5.0
[Mobile] Inventory Overview
[Mobile] Character Closets
[Mobile] The New and Improved Inventory
[Mobile] Managing Inventory
[Mobile] Adding and Removing Inventory
Characters + Sets
[Mobile] Character View Overview
[Mobile] Viewing Characters by Scene
[Mobile] Sets Overview
[Mobile] Viewing Sets by Scene
Changes & Looks
[Mobile] Adding and Removing Changes
[Mobile] Building A Change
[Mobile] Adding and Removing Looks
[Mobile] Building Looks for HMU
The New and Improved Changes and Looks for Mobile
Budgeting and Money Tracking
Creating an Amort Episode
Budgeting for Costume
Budgeting for Miscellaneous
Budgeting for Props
Budgeting for Set Dec
Budget and Money Tracking Best Practices
Login Issues on the Mobile App
Login Issues on the Website
Cannot Edit Production
Scenes/Characters Missing After Breakdown
Unable to Sync
Miscellaneous Groups Don’t Match
Bag Tag Printing Skips Labels
Reports Skipping Pages
Editing the Name of a Script Revision
Web Browser is Slow
Creating Assets by Exporting Inventory from SyncOnSet Crew Tools
Creating Assets Manually
Creating Assets with Asset Import
Reconciling Single Transactions as Assets
Reconciling Journal Entries
Bulk Reconciling Transactions
Adding Photos to an Asset
Uploading Documents to an Asset
Choosing the Correct Disposition
Creating Storage Locations and Sub Locations
Running Reports (Asset Pages, CSV, PDF, Asset Disposition Report)
Requests and Approvals
Creating, Editing, and Deleting Characters and Sets
Moving Assets Within AssetHub
Accessing AssetHub on a Mobile Device
Searching and Filtering Assets
AssetHub Best Practices for COVID Compliance
Using Barcodes with Assets
Features and Series
Exporting Asset Reports from SmartAccounting
Exporting Asset Reports from Global Vista
Exporting Asset Reports from PSL
Adding Project Users and Managing Permissions
User Permission Levels
Studios and Divisions
Creating Division Assets
Adding Studio Users and Managing Permissions
Customizing Fields Within Departments
All Crew Tools Webinars
Crew Tools for Production Coordinators
Introduction to Crew Tools Continuity Web: Script Breakdown, Revisions, Linking and Deleting Characters
Advanced Crew Tools: Best Practices & Pro Tips
Crew Tools Continuity for Episodic Teams: Block Shooting & Cross-boarding, Characters, Actors, and Inventory
SyncOnSet 5.0 Mobile App: Navigation, Uploading and Tagging Photos
Crew Tools Continuity Hair & Makeup
Crew Tools Continuity for Set Dec: Using the Mobile App
Budgeting & Money Tracking for Costumes
Budgeting & Money Tracking for Set Dec
Crew Tools for Episodics: Season Data Transfer
Crew Tools for Props: Introduction to Continuity & Budgeting (Web)
Transitioning to SyncOnSet 5.0 Mobile
Crew Tools for Costumes: Adding Inventory, Changes, and Photos in Continuity Web
Crew Tools for Students: Intro to Continuity Web
Crew Tools Continuity Web: Production-Wide Account Basics
All AssetHub Webinars
Introduction to AssetHub 4.0: Demo
AssetHub: Managing Permissions & Adding Team Members
AssetHub: Managing Journal Entries, Returns, Merging, and Bulk Updating
Exporting Inventory from Crew Tools to AssetHub
Webinars for Costume
Webinars for Hair and Makeup
Webinars for Props
Webinars for Set Dec
[Webinar] Logging In With Your EP Account
[Webinar] Setting Up Multi-Factor Authentication (MFA) With Your EP Account
Table of Contents
Updated by Jennifer Sneider
There are a few reasons why you might not be able to log in on the mobile app.
No WiFi or Cellular Signal
If you have a weak signal or no Internet connection, the system cannot verify your credentials.
Connect to a strong WiFi network or find a location with a strong cellular signal. If your mobile browser can load a website, you should be able to log in.
If this is the cause, you receive the error message: “No connection.”
No Access to Cellular Data
If you cannot log in, your mobile device settings might be denying the app access to your cellular data.
If this is the cause, you receive the error message: “No connection.”
To check this on your device:
- Tap Settings on your iPhone.
- Tap Cellular, which is the fourth item on the list.
- Scroll down to find SyncOnSet and make sure it is toggled green.
- Open the Settings app.
- Tap Apps & notifications.
- Tap SyncOnSet in the list of applications.
- Tap Mobile Network and make sure it is toggled on.
Invalid Email Address
If you have a trailing space at the end of your email address, our eyes cannot see it, but the system can read it. Place the cursor at the end of your email address and hit backspace to see if there are any errant spaces after your email. Deleting the incorrectly entered email and manually retyping it usually resolves this error.
If you attempt to log in and get an incorrect password message, you are logging in with either the incorrect email address or password.
If you cannot remember your password, click Forgot Password? to have a reset link emailed to you.
Click the link provided in the email to reset your password.
Your new password must be a minimum of nine characters, including at least one uppercase letter, one lowercase letter, one number, and one special character. Additionally, the new password needs to be different from your last eighteen EP passwords.
If you enter an incorrect EP password 10 times in a row, you are locked out of your account for 30 minutes for security purposes.
To bypass the lockout, you can reset your EP password. To do this, tap Forgot Password when prompted for the password. You will receive an email with reset instructions.
Cannot See the Login with EP Button
Only seeing the Claim EP Account button and on version 5.6.1? Update to the latest version of the app to resolve the issue, or try the steps below.
If you cannot see the Login with EP button at the bottom of the screen, some of your device's zoom or text settings might push the Login button off the screen.
To adjust Text Size, tap your device Settings, then tap Display & Brightness, and scroll down to Text Size. Standard text size should be set to the 3rd notch, but you might need to go down to the smallest option to see the button. You should also set the Zoom to Standard.
Once you are logged in, you can reset the text size to what is best for your eyes.