Viewing Multiple Episodes
Episodics: Traditional vs. Like a Feature
Season Data Transfer
The New and Improved Crew Tools
Register for SyncOnSet
Creating a Production and Initial Script Breakdown
Production Homepage Overview
Accessing My Productions
Two-Factor Authentication (2FA)
Managing Users and Permissions
Revising a Script
Crew Tools Best Practices for COVID Compliance
Lite Plan for Features
Scene Index Overview
Customizing the Scene Index
Adding and Updating Shoot Dates
Scene View Overview
Adding Characters to a Scene
Customizing the Inventory Index
Adding and Deleting Inventory
The New and Improved Inventory
Tracking Assets in Continuity
Characters and Sets
Character Index Overview
Character View Overview
Principal Characters with Multiple Numbers
Adding and Removing Background
Adding and Removing Principal Characters
Linking and Merging Characters
Deleting a Character
Set Index Overview
Set View Overview
Adding and Removing Sets
Changes and Looks
The New and Improved Changes and Looks
Building a Change
Adding and Removing Changes
Editing and Inserting Changes
Bag Tags/Change Labels
Building Looks for HMU
Adding and Removing Looks
Actor Index Overview
Creating Actors and Assigning Actors to Characters
Actor View Overview
The New and Improved Actors
Uploading and Tagging Photos
Sorting and Filtering the Gallery
Printing & Sharing Photos
Wrap, Continuity Book, and Reports
What's New in 5.3.0?
[Mobile] App Settings
[Mobile] Multi-Department View
[Mobile] Universal Search
[Mobile] Switching Productions and Multi-Episode View
[Mobile] Adding Notes
The New and Improved Mobile App
Mobile App Overview
[Mobile] Inventory Overview
[Mobile] Character Closets
[Mobile] The New and Improved Inventory
[Mobile] Managing Inventory
[Mobile] Adding and Removing Inventory
Characters + Sets
[Mobile] Character View Overview
[Mobile] Viewing Characters by Scene
[Mobile] Sets Overview
[Mobile] Viewing Sets by Scene
Changes & Looks
[Mobile] Adding and Removing Changes
[Mobile] Building A Change
[Mobile] Adding and Removing Looks
[Mobile] Building Looks for HMU
The New and Improved Changes and Looks for Mobile
Budgeting and Money Tracking
Creating an Amort Episode
Budgeting for Costume
Budgeting for Miscellaneous
Budgeting for Props
Budgeting for Set Dec
Budget and Money Tracking Best Practices
Scenes/Characters Missing After Breakdown
Unable to Sync
Bag Tag Printing Skips Labels
Login Issues on the Mobile App
Cannot Edit Production
Miscellaneous Groups Don’t Match
Login Issues on the Website
Reports Skipping Pages
Editing the Name of a Script Revision
Web Browser is Slow
Creating Assets by Exporting Inventory from SyncOnSet Crew Tools
Creating Assets Manually
Reconciling Single Transactions as Assets
Reconciling Journal Entries
Bulk Reconciling Transactions
Adding Photos to an Asset
Uploading Documents to an Asset
Choosing the Correct Disposition
Creating Storage Locations and Sub Locations
Franchises and Series
Exporting Asset Reports from SmartAccounting
Exporting Asset Reports from Global Vista
Exporting Asset Reports from PSL
Adding Project Users and Managing Permissions
User Permission Levels
Studios and Divisions
3/24/20 Release Notes
3/16/20 Release Notes
8/30/2019 Release Notes
Summer 2019 Release Notes
6/24/19 Release Notes
5/8/19 Release Notes
What's New in Asset Hub 4.0?
Minimum System Requirements
Crew Tools for Production Coordinators
Introduction to Crew Tools Continuity Web: Script Breakdown, Revisions, Linking and Deleting Characters
Advanced Crew Tools: Best Practices & Pro Tips
Crew Tools Continuity for Episodic Teams: Block Shooting & Cross-boarding, Characters, Actors, and Inventory
The Mobile App: Navigation, Uploading and Tagging Photos
Crew Tools Continuity Hair & Makeup
Crew Tools Continuity for Set Dec: Using the Mobile App
Budgeting & Money Tracking for Costumes
Budgeting & Money Tracking for Set Dec
Introduction to Asset Hub: Reconciling Assets
Crew Tools for Episodics: Season Data Transfer
Crew Tools for Props: Introduction to Continuity & Budgeting (Web)
Webinars for Costume
Webinars for Hair and Makeup
Webinars for Props
Webinars for Set Dec
Table of Contents
Updated by Hanna Lee
Can’t find your photos on the web or mobile app? There’s a couple things you can try before concluding that they’re missing.
Sometimes, photos can be accidentally tagged to the wrong filter. For example, Continuity photos might be uploaded as Research photos.
As a result, go to the Gallery and go through each of the filters.
On the web app, click on Gallery in the top navigation bar. Then, adjust the drop-down menus to view photos by Scene, Shoot Date, or Character and to toggle between Continuity and Research photos.
On the mobile app, switch over to the Gallery tab of any View page. Then, tap on the Sort button to sort by Change/Look, Script Day, or Scene. You can tap on the Filter button to sort by Continuity or Research photos.
- Related Articles: [Web] Sorting and Filtering the Gallery, [Mobile] Sorting and Filtering the Gallery
If you are part of multiple productions and departments on the mobile app, a good first step is to double check that you are accessing the correct production and department.
On the web app, make sure the name of your production is listed at the top. Click the Episode or Department Selector to ensure that you are accessing the correct episode(s) and department(s).
On the mobile app, check the Main Menu to ensure that the correct Production and Episodes are listed at the top. Tap Choose Departments to view which departments are selected and tap Switch Productions if you need to access a different production.
All photos must be properly synced in order to appear on both the web and mobile app.
In order to successfully sync your production, your device will need a strong Wifi or Data connection. To confirm that you have working Wifi, go to speedtest.net and click Start Test.
If the test shows a download speed under 3mbps, the Wifi connection is considered weak and could be causing trouble or delay in syncing your photos. Try syncing again when you have a stronger connection.
If you are experiencing issues with the Internet, check to see if other devices are connected and working. If not, you may want to reboot your modem/router or get in touch with your Internet Service Provider (ISP).
- Related Articles: Web Browser is Slow
Are you seeing this cloud with an arrow icon where you should be seeing photos?
This means that photos uploaded on other devices have not been fully synced yet. If this is the case, login to the web app, go to the Gallery, and find the cloud icon images to check the name of the mobile device that the photos are on.
Once you identify which devices these photos are located on, check the syncing status on those devices. From the Main Menu on the mobile app, tap Syncing Status and then tap Sync Now.
Repeat these steps for each mobile device that the photos are located on and then head back over to the web app. The photos should appear once the page is refreshed.
If you still aren’t seeing the photos, be sure that you’re logged in under the same production and departments on the mobile app and web app when syncing.
If these steps didn’t do the trick, reach out to us at firstname.lastname@example.org and we'd be happy to help figure out what else may be happening!