Troubleshooting Guides

Scenes/Characters Missing After Breakdown

There are a few reasons why Scenes or Characters could be missing after your script breakdown. This guide covers how to prevent losing content, how to restore content, and when a script cannot be use…

Jennifer Sneider
Updated 2 months ago by Jennifer Sneider

Unable to Sync

There are a few reasons why you might not be able to sync the mobile app. No WiFi or Cellular Signal. If you have a weak signal or no Internet connection, the system cannot connect to the server. Con…

Jennifer Sneider
Updated 4 months ago by Jennifer Sneider

Bag Tag Printing Skips Labels

When printing bag tags , the Dymo printer sometimes skips a label. To resolve this issue, check your print settings in the Print Preview window to ensure that: You selected the correct paper size. .…

Jennifer Sneider
Updated 7 months ago by Jennifer Sneider

Login Issues on the Mobile App

There are a few reasons why you might not be able to log in on the mobile app. No WiFi or Cellular Signal. If you have a weak signal or no Internet connection, the system cannot verify your credentia…

Jennifer Sneider
Updated 7 months ago by Jennifer Sneider

Cannot Edit Production

If you cannot make edits to your production, you are most likely a 'Read Only' user or have limited permissions to edit Scenes and Characters. When Department Heads add users to a production, they ha…

Hanna Lee
Updated 4 months ago by Hanna Lee

Missing Photos

Can’t find your photos on the web or mobile app? There’s a couple things you can try before concluding that they’re missing. Warning: If it appears that photos are missing, do not delete the app from…

Hanna Lee
Updated 4 months ago by Hanna Lee

Miscellaneous Groups Don’t Match

If your Miscellaneous categories don’t match between Budget and Money Tracking, it’s likely that edits were made to Miscellaneous categories after Money Tracking started. Once Money Tracking begins,…

Jennifer Sneider
Updated 7 months ago by Jennifer Sneider

Login Issues on the Website

If you have trouble accessing the SyncOnSet website, it is likely due to one of the issues listed below. Forgot Password. If you attempt to login and get the message below, you are logging in with ei…

Jennifer Sneider
Updated 7 months ago by Jennifer Sneider

Reports Skipping Pages

Sometimes a blank page appears when generating Reports. To resolve this issue, adjust your margins in the Print Preview window to eliminate blank pages. Pro Tip: If you are printing Reports for a thr…

Jennifer Sneider
Updated 7 months ago by Jennifer Sneider

Editing the Name of a Script Revision

On the Production Homepage, you can edit the title of a production and episodes. However, you cannot edit the name of a script revision from this page. To edit the name of the script revision, you mu…

Hanna Lee
Updated 4 months ago by Hanna Lee

Web Browser is Slow

If you have a very large production (lots of Scenes, Characters, and photos), your browser may slow down as it processes all that information. Here are some tips & tricks for best performance: Check…

Michelle Salatto
Updated 6 months ago by Michelle Salatto

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